SAMPLE HEALTH-CLOUD-ACCREDITED-PROFESSIONAL QUESTIONS & LAB HEALTH-CLOUD-ACCREDITED-PROFESSIONAL QUESTIONS

Sample Health-Cloud-Accredited-Professional Questions & Lab Health-Cloud-Accredited-Professional Questions

Sample Health-Cloud-Accredited-Professional Questions & Lab Health-Cloud-Accredited-Professional Questions

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Salesforce Health Cloud Accredited Professional Sample Questions (Q46-Q51):

NEW QUESTION # 46
Which three of the following features are included with a Health Cloud License?

  • A. Intelligent Document Automation
  • B. EHR Mulesoft Templates
  • C. Care Cordination(Patient Services)
  • D. Surveys
  • E. Intelligent Form Reader with Amazon Textract

Answer: A,C,D

Explanation:
According to the Health Cloud Data Model Developer Guide, Surveys, Intelligent Document Automation, and Care Coordination (Patient Services) are three features that are included with a Health Cloud License. Surveys allow you to create and send surveys to patients and providers to collect feedback and data. Intelligent Document Automation allows you to digitize your document management processes and extract data from documents using artificial intelligence. Care Coordination (Patient Services) allows you to manage patient care across multiple care plans and teams. EHR Mulesoft Templates and Intelligent Form Reader with Amazon Textract are not features that are included with a Health Cloud License.


NEW QUESTION # 47
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?

  • A. Reusable Verification FlexCards
  • B. Customer Identity OmniScript Templates
  • C. Verify Customer Identity Process Flow
  • D. Identity Verification Flow Templates

Answer: C

Explanation:
To streamline caller authentication and reduce manual processes for Contact Center agents, Bloomington Caregivers can utilize the "Verify Customer Identity Process Flow" feature in Salesforce Health Cloud.
Verify Customer Identity Process Flow:
This out-of-the-box feature enables agents to verify a caller's identity before processing requests involving sensitive information, ensuring compliance with regulations such as HIPAA.
Salesforce
Key Components:
Identity Verification Flow: A guided process that prompts agents to ask callers specific verification questions, such as date of birth, address, or other identifying information. This ensures that only authorized individuals access sensitive health information.
Salesforce
Utility Bar Integration: The verification flow can be embedded in the utility bar of the Health Cloud console, providing agents with quick access during calls. This integration streamlines the verification process, reducing the time and effort required for authentication.
Salesforce
Implementation Steps:
Customize Verification Questions: Administrators can tailor the verification questions to align with organizational policies and the types of information available in patient records. This customization ensures that the verification process is both effective and relevant.
Salesforce
Embed the Verification Flow: Add the Verify Caller Identity flow to the utility bar or relevant record pages within the Health Cloud console. This placement allows agents to initiate the verification process seamlessly during interactions with callers.
Salesforce
Agent Training: Provide training to Contact Center agents on using the verification process flow, emphasizing the importance of verifying caller identity to protect personal health information and comply with regulatory requirements.
Benefits:
Enhanced Security: Ensures that sensitive health information is disclosed only to verified individuals, protecting patient privacy.
Regulatory Compliance: Assists in adhering to healthcare regulations, such as HIPAA, by implementing standardized verification procedures.
Operational Efficiency: Reduces manual verification processes, allowing agents to focus on providing quality service to callers.
By implementing the Verify Customer Identity Process Flow, Bloomington Caregivers can enhance the security and efficiency of their Contact Center operations, ensuring that patient information is handled with the utmost care and in compliance with regulatory standards.
Reference:
Verify the Caller
Protect Health Information by Verifying Caller Identity


NEW QUESTION # 48
A customer is looking to implement Discovery Framework to manage their intake and clinical assessments.
Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality?
FHIR Question Bank

  • A. SMS Assessment Completion
  • B. Adding a QR Code
  • C. Using Previously Submitted Responses
  • D. Digital Signature Capture

Answer: B,C,D

Explanation:
To enhance their assessment functionality with Discovery Framework, a consultant should configure the following capabilities with Health Cloud out-of-the-box:
Using Previously Submitted Responses: This capability allows users to pre-populate assessment questions with responses from previous assessments, saving time and effort. Users can also edit the responses if needed1.
Digital Signature Capture: This capability allows users to capture electronic signatures from patients or other parties on the assessment form, ensuring consent and compliance. Users can also view and download the signed document as a PDF file2.
Adding a QR Code: This capability allows users to generate a QR code for the assessment form, which can be scanned by patients or other parties to access and complete the assessment on their mobile devices. Users can also track the status of the QR code and send reminders if needed3. FHIR Question Bank or SMS Assessment Completion are not capabilities that are available with Health Cloud out-of-the-box.


NEW QUESTION # 49
A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process.
Which solution is appropriate to meet this use case?

  • A. Service Preauth and Preauth Detail
  • B. Care Preauth and Care Preauth Item
  • C. Care Request and Care Request Item
  • D. Plan Benefit and Plan Benefit Item

Answer: A

Explanation:
In Salesforce Health Cloud, managing prior authorizations involves utilizing specific objects designed to handle the complexities of authorization requests and their associated details. For an insurance provider aiming to display preauthorization outcomes from an external system that manages the end-to-end prior authorization process, the appropriate solution involves the Service Preauth and Preauth Detail objects.
Service Preauth Object:
Purpose: The Service Preauth object represents a preauthorization request within Health Cloud. It serves as a container for all relevant information pertaining to a specific authorization, including patient details, requested services, and status updates.
Integration Capability: This object is designed to integrate with external systems, allowing for the seamless import and display of preauthorization outcomes managed outside of Salesforce. By mapping external authorization data to the Service Preauth object, users can view and manage authorization statuses directly within Health Cloud.
Preauth Detail Object:
Purpose: The Preauth Detail object stores detailed information related to each preauthorization request captured in the Service Preauth object. This includes specifics about the services or procedures being authorized, such as service codes, descriptions, quantities, and any other pertinent details.
Integration Capability: By populating the Preauth Detail object with data from external systems, Health Cloud users gain comprehensive visibility into the components of each authorization request, facilitating informed decision-making and efficient care coordination.
Integration Process:
To effectively display preauthorization outcomes from an external system within Health Cloud, consider the following steps:
Data Mapping: Establish a data mapping strategy to align fields from the external system with the corresponding fields in the Service Preauth and Preauth Detail objects. This ensures that all relevant information is accurately captured and displayed within Health Cloud.
Data Import: Utilize Salesforce's data import tools or integration middleware (such as MuleSoft) to import preauthorization data into the Service Preauth and Preauth Detail objects. This process can be automated to ensure real-time or near-real-time updates, providing users with the most current information.
User Access and Permissions: Configure user permissions to ensure that appropriate personnel have access to view and manage preauthorization information. This includes setting up profiles and permission sets that grant access to the Service Preauth and Preauth Detail objects.
Reference:
Authorization Request Overview: This Salesforce Help article provides an overview of managing authorization requests within Health Cloud, detailing the objects and processes involved.
Salesforce
Built-In MuleSoft Integration to Manage Authorization Requests: This resource outlines how to integrate Health Cloud with external Electronic Health Record (EHR) and payer systems using MuleSoft, facilitating seamless data exchange for authorization requests.
Salesforce
Care Services Review and Response: This developer guide section discusses RESTful APIs that support data elements required for ANSI X12 278 format Health Care Services Review and Response, enabling electronic receipt of prior authorization requests from providers.
Salesforce Developers
By leveraging the Service Preauth and Preauth Detail objects, along with appropriate integration strategies, insurance providers can effectively display and manage preauthorization outcomes from external systems within Salesforce Health Cloud, enhancing operational efficiency and improving patient care coordination.


NEW QUESTION # 50
While not every component or attribute within Hearth Cloud is customizable, which three of the following components are customizable within Health Cloud? (Choose three.)

  • A. Timeline
  • B. Custom label
  • C. HER data
  • D. Life Events
  • E. Patient Card

Answer: A,B,E

Explanation:
Custom label (A), Patient Card , and Timeline (D) are components that are customizable within Health Cloud. EHR data (B) is not a component, but a type of data that can be integrated with Health Cloud. Life Events (E) is not a customizable component, but a standard object in Health Cloud.


NEW QUESTION # 51
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